Frequently asked questions

Orders and delivery

How long does delivery take?
Allow 6 to 10 working days for delivery to France and Belgium.

When is my order prepared?
Monday to Saturday. An order placed on Sunday is processed from Monday.

Do you deliver to other countries?
We currently deliver to France and Belgium. For another destination, contact us before ordering.

How much is delivery?
Delivery is free on all orders to France and Belgium.

Returns

Can I return a product?
Yes. You have 14 days after receipt to exercise your right of withdrawal. All the steps are detailed on the Delivery and returns page.

My product arrived damaged, what should I do?
Contact us as soon as you receive it with your order number and a photo of the product, and we will find a solution.

Legal warranty

Are my products covered?
Yes. As a consumer in France or Belgium, every new product benefits from the 2-year legal guarantee of conformity from delivery. It covers defects that existed at delivery or that result from a product not matching its description. This is the guarantee provided by law, not an additional commercial warranty.

How do I make a warranty claim?
Email us at Eclatdesk@gmail.com with your order number and a photo of the defect. Depending on the case, we offer a repair, a replacement or a refund.

Products

What materials are your products made of?
Depending on the model: wood, bamboo, aluminium, MDF or polypropylene. Each product page states the actual material.

Are the products delivered assembled?
It depends on the product. This information is given on each product page when available. If in doubt, write to us.

Contact us

Another question? Write to us via the Contact page.